Return and Exchange Policy
Thank you for shopping with Smith's! We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help.
Returns:
- We accept returns for a refund within 30 days of the original purchase date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Please include a copy of your receipt or proof of purchase with your return.
Exchanges:
- We offer exchanges for items of the same value within 30 days of the original purchase date.
- To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in the original packaging.
- Please include a copy of your receipt or proof of purchase with your exchange request.
How to Initiate a Return or Exchange:
- Contact our customer service team at [email address] or [phone number] to request a return or exchange.
- Our team will provide you with a return authorization number and instructions for returning your item.
- Pack your item securely and ship it back to us using a trackable shipping method. Please include your return authorization number on the package.
- Once we receive your return or exchange, we will inspect the item and process your refund or exchange accordingly.
Return Shipping:
- Customers are responsible for the cost of return shipping unless the item is defective or damaged.
- We recommend using a trackable shipping method and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
Refunds:
- Refunds will be issued to the original method of payment within 3-5 business days of receiving your return.
- Please note that shipping costs are non-refundable.
Contact Us:
If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us at [email address] or [phone number].